REFUNDS POLICY

  • Tickets are allowed to be cancelled 24 hours prior to the start time of the Event.

  • You can make the request for Ticket cancellation to the Monduro support team or directly to the Event organisers.

  • The Refund on cancellation of tickets is subject to be determined by Event Organisers and vary from Event to Event.

  • We would recommend users to read the Terms & Conditions of every Event before booking the tickets.

  • If at any time during the event, it is cancelled, postponed, suspended or delayed for any reason, the Monduro team will make the refunds of the tickets and packages booked but they will not be liable for any loss caused by such cancellation, postponement, suspension or delay.

  • It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Organiser.

  • Tickets are issued subject to the Rules and Regulations of the venue or Event Organiser.

  • Full details are available from the Event Organisers.

  • Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or Event Organiser to eject you from the venue.

  • The Event Organisers may on occasions have to conduct security searches to ensure the safety of the patrons. We will not be responsible for any tickets that are lost or stolen.

  • Tickets may be restricted to a maximum number per person, and, for some events, a restriction may apply per household. We reserve the right to cancel tickets without prior notice purchased in excess of this number.